CBD Help

Let us know how we can help We’re here.How can we help?

Contact us any time with any questions about us or your orders.

Help With

Buying Weed

In any case,  want to do everything possible to discreetly deliver our top quality products to you. On some occasions, we are unable to confirm an order after you have submitted it. Here is a list of the top reasons we see for submitted orders we are unable to confirm:

1) You’ve exceeded your rolling 14-day 2 pound limit: once you submit your order, we verify that you have not exceeded your allotment.

2) We ran out of inventory in one of the items you ordered: on rare occasions, our collective may be out of supply for the ordered strain.  In this case you can replace the out of stock item and re-submit your order for approval!

Our Bud tenders are available 24/7! If you are unable to receive confirmation on your order and need more information, please reach out to our support team at admin@cbdoilgram.com.

On the norm, our patients are to expect secure and fast delivery when you shop on CBDoilgram, sometimes issues do arise that may hinder our Discreet Dropoff affiliate to complete delivery. Here is a list of possible reasons your order may have been delayed after it was out for delivery and some recommendations to keep your deliveries running smooth:

1) Your driver could not reach you with the phone number you have on your account.

Make sure that your phone number is up to date and that you always have your phone nearby when requesting a delivery.

2) Our Discreet Dropoff courier was unable to locate you at selected location.

Always be at your delivery location before requesting an order as you may be surprised at how fast we can deliver.

3) The delivery location you requested was different than the location you were at.

Always double check that the location you entered is correct before requesting a delivery. If you aren’t there, we cannot complete the delivery.

4) Delivery conditions have hindered the courier’s ability to complete your request.
There may be times when things are out of everyone’s control. The best thing to do here is to wait briefly, and reorder when you can.

In any situation, after verifying that all your information is current feel free to place another order or reach out to our Support Team at admin@cbdoilgram.com.

At the checkout screen, you will have an opportunity to enter your promo code prior to confirming your order. When you enter a promo code at checkout, your order total will update to reflect the promo code. Be sure to hit submit at the checkout screen to apply the promo to your order.

Technically Yes, via 3rd part wire transfer (WU, Walmart & MG). At this time, Bitcoin, Giftcards and Wire Transfers (Card/ Cash) are to be confirmed before your order is delivered via our courier Discreet Dropoff. We accept cash on delivery in California ONLY. But we are working to add more flexible forms of payment in the future so keep checking back!

No, if you’re ordering for recreational purposes or a regular patient, you can order without verification. On the other hand, we recommend patients verify with our bud tenders if they’re not familiar with what to order for their medical condition, for safe keep purposes. The verification process is quick as our team works fast to get your information confirmed. Simply send verification documents to admin@cbdoilgram.com OR apply for your patient recommendation and we will notify you with an e-mail once your patient information has been verified.

Yes you are able to cancel an active order by contacting admin@cbdoilgram.com, and requesting cancellation. Please provide your order number in your cancellation e-mail request. We will try our best to accommodate all cancellation requests. The sooner you let us know, the better! If we are unable to cancel an order for any reason, we will alert you via e-mail!

Help With

Medical Card

Yes, cannabis is legal in California, as long as the person is not carrying too much and is aged 21 or over (18 or over for medical marijuana patients). However, cannabis is still federally illegal, and you cannot carry it over state lines, even between two legal states. Alaska, Colorado, Maine, Massachusetts, Nevada, Oregon, Vermont, Washington and the state district of Washington,. D.C. also have legal recreational and medical marijuana. Arizona, Florida, Hawaii, Michigan, New Mexico, North Dakota, Arkansas, Connecticut, Delaware, Illinois, Maryland, Minnesota, Montana, New Hampshire, New Jersey, New York, Ohio, Rhode Island, West Virginia and the U.S. territories of Guam and Puerto Rico have medical marijuana laws in place. Some of these states have also decriminalized non-medical possession to some extent.

Technically, a medical marijuana patient can possess on themselves “as much as is deemed necessary”, though we don’t recommend testing this theory out when it comes to extreme amounts! Those without a medical marijuana card may carry up to a maximum of 1 ounce (28.5 grams) of dried cannabis flower/bud, or 8 grams of cannabis in concentrated form (waxes, butters, hash, edibles, tinctures etc.). If you are carrying 14.25 grams of cannabis flower, you may only possess a maximum of 4 grams of concentrate.

You sure can, via our partner, Leafwell! Just head on over to our Get Your Rec page and get started. Just ensure you have a working microphone, camera and internet connection (Skype/Whatsapp), and you can get talking to one of the bud tenders/ doctors within a few minutes after signing up. We can provide doctor’s recommendations and medical marijuana cards for those who are from all legal and illegal states.

Photographic ID (e.g. driver’s permit/license or a passport) Proof of address (e.g. utility bill, mortgage/rental agreement, bank statement) Helpful but not always necessary – medical records (e.g. patient history, doctor’s notes, imaging/scan results; list of other medications being taken can also be helpful)

Suffering from one or more of the following may qualify you for medical marijuana/cannabis:
Anxiety
Arthritis
Asthma
ACL Reconstruction
Alzheimers Disease
Acne

READ MORE

$49 for just the physician’s recommendation letter. $59 for both the recommendation letter and medical marijuana card (subject to change). Growers’ Permits are no longer recommended (Buy marijuana seeds online).

Help With

Marijuana Delivery

We will deliver to any address (a restaurant, a bar, a shopping center, your house, whatever!) as long as your address is within a reachable zone. Our Discreet Dropoff service has the ability to drop your parcel at any desired location (even if you’re not there in person) and you wouldn’t need to sign, you’ll be in contact with our drivers once your order touchdown your area. We can’t deliver to any government institution, military, schools or near children, however.

Once your delivery courier/driver leaves to deliver products to you, you will receive an e-mail (or a text message if you opt into it) with a link that will allow you to track the progress of your delivery on a map, and see your order’s ETA. All the information you need to receive your order in the smoothest way possible will be available to you, including responsive customer service!

Monday-Friday 24/7 (One hour after your order is confirmed)

Sunday 9-6:30pm

CBD Oil Gram allows you to select the delivery day and time window that works best for you! Add your top-quality products to your cart and proceed to checkout. Select the day and delivery window that works best for you at checkout and we will deliver to you on the specified date.

Simply send us an email at admin@cbdoilgram.com with your request and it will be done. Please note, customers can only change their scheduled delivery 2 hours prior to the start of their delivery window.

At CBDoilgram, our mission is to make you feel good. If you are dissatisfied with your order for any reason, e-mail us at admin@cbdoilgram.com and we will make it right!

Help With

General FAQ’s

Yes, cannabis is legal in California, as long as the person is not carrying too much and is aged 21 or over (18 or over for medical marijuana patients). However, cannabis is still federally illegal, and you cannot carry it over state lines, even between two legal states. Alaska, Colorado, Maine, Massachusetts, Nevada, Oregon, Vermont, Washington and the state district of Washington,. D.C. also have legal recreational and medical marijuana. Arizona, Florida, Hawaii, Michigan, New Mexico, North Dakota, Arkansas, Connecticut, Delaware, Illinois, Maryland, Minnesota, Montana, New Hampshire, New Jersey, New York, Ohio, Rhode Island, West Virginia and the U.S. territories of Guam and Puerto Rico have medical marijuana laws in place. Some of these states have also decriminalized non-medical possession to some extent, but that still means fines and felony charges.

Technically, a medical marijuana patient can possess on themselves “as much as is deemed necessary”, though we don’t recommend testing this theory out when it comes to extreme amounts! Those without a medical marijuana card may carry up to a maximum of 1 ounce (28.5 grams) of dried cannabis flower/bud, or 8 grams of cannabis in concentrated form (waxes, butters, hash, edibles, tinctures etc.). If you are carrying 14.25 grams of cannabis flower, you may only possess a maximum of 4 grams of concentrate.

You sure can, via our partner, Leafwell! Just head on over to our Get Your Rec page and get started. Just ensure you have a working microphone, camera and internet connection (Skype/Whatsapp), and you can get talking to one of the bud tenders/ doctors within a few minutes after signing up. We can provide doctor’s recommendations and medical marijuana cards for those who are from all legal and illegal states.

Photographic ID (e.g. driver’s permit/license or a passport) Proof of address (e.g. utility bill, mortgage/rental agreement, bank statement) Helpful but not always necessary – medical records (e.g. patient history, doctor’s notes, imaging/scan results; list of other medications being taken can also be helpful)

Suffering from one or more of the following may qualify you for medical marijuana/cannabis:
Anxiety
Arthritis
Asthma
ACL Reconstruction
Alzheimers Disease
Acne

READ MORE

$49 for just the physician’s recommendation letter. $59 for both the recommendation letter and medical marijuana card (subject to change). Growers’ Permits are no longer recommended(Buy marijuana seeds online).

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